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 1. Services Provided

Delight Property Service provides professional residential and commercial cleaning services. The scope of work and service inclusions will be outlined in your quotation or booking confirmation.

2. Booking & Scheduling We recommend booking services at least 10 days in advance, especially during busy periods. While we make every effort to attend as scheduled, we reserve the right to reschedule appointments due to unforeseen circumstances, emergencies, weather conditions, or staff availability.  

3. Pricing & Payment Pricing is based on the type of service, property size, and condition. Payment is due upon completion of the service unless otherwise agreed in writing. A 50% deposit is required for End of Lease (Vacate) Cleaning and Builders Cleaning bookings.
 4. Cancellations & Rescheduling Please provide at least 24 hours' notice if you need to cancel or reschedule your booking. Late cancellations or missed appointments may incur a cancellation fee.

 5. Access to Property Clients must provide safe and reasonable access to all areas requiring cleaning. Any keys, access codes, alarms, or special instructions must be provided before the scheduled appointment.                                                                                                                                                                                                                                                                      6. Liability & Insurance Delight Property Service is fully insured for damage directly caused by our cleaning services. We are not responsible for pre-existing damage, normal wear and tear, or damage resulting from faulty fixtures, fittings, or appliances.                                                                                                                                                                                                        7. Client Responsibilities Ensure the cleaning area is safe and free from hazards. Remove or secure valuable, fragile, or irreplaceable items before our arrival. Please ensure pets are safely secured during the cleaning service.                                                                                                                                                                                                                                                  8. Complaints & Satisfaction Guarantee

If you are not satisfied with our cleaning service, please contact Delight Property Service within 24 hours of the service so we can investigate and resolve the issue promptly.

Contact Details

Delight Property Service
Phone: 0451 987 855

We are committed to providing high-quality service and will work with you to achieve a satisfactory outcome.

9. Privacy Policy

Your privacy is important to us. We collect and use your personal information only for the purpose of providing our cleaning services, processing bookings, and communicating with you. We do not sell or disclose your personal information to third parties unless required by law.

10. Changes to Terms

Delight Property Service reserves the right to update these Terms & Conditions at any time. Any significant changes will be published on our website and will apply to future bookings.